Frequently Asked Questions

How can I contact you or request a part?

Use our Contact Us / Part Request page or email us at [email protected]. Can't find the part you need? Send us the part number or your machine model and we will check for you. We reply within 12 hours. You can also call +1 646 350 9051, Monday–Friday, 8am–6pm ET.

Do you ship worldwide?

Yes. Shipping cost depends on the destination and is shown at checkout.

How long will it take to receive my order?

In-stock orders ship within 1–2 business days from our US warehouses. Delivery time depends on the shipping method and destination. Please see our Shipping Policy for details.

How do I track my order?

We will email you a tracking number as soon as your order ships.

Are your parts OEM?

Our parts are new aftermarket replacement parts, made to fit and work like the original. Each product page lists the part numbers and compatible models. If you are not sure a part fits, contact us with your machine model and serial number before ordering.

Can I return my products?

Yes. You can return parts within 60 days, including parts that have been test-fitted, as long as they are undamaged and complete. There is no restocking fee. For returns not caused by a quality issue, the customer pays the return shipping. To start a return, contact us online or by email and we will guide you through the process.

What is your warranty?

All parts come with a 6-month warranty. For quality issues, you usually do not need to send the part back. We will refund or replace it.

Do you offer local after-sales service?

Yes. Returns are handled locally through our US warehouses.

What payment methods do you accept?

PayPal and major credit and debit cards (Visa, Mastercard, American Express, Discover, JCB, Diners Club).

When will my backorder arrive?

Delivery time for backordered parts varies by part and supplier. Please contact us for an estimate.