Terms and Conditions
Last updated: October 27, 2026
These Terms and Conditions ("Terms") apply to your use of www.disenparts.com (the "Site") and to all orders placed on the Site with Disenparts ("we", "us" or "our"). By using the Site or placing an order, you agree to these Terms. Please also read our Privacy Policy, Shipping Policy and Return & Refund Policy, which form part of these Terms.
1. Products and Fitment
We sell new aftermarket replacement parts. They are not original equipment manufacturer (OEM) parts unless stated otherwise. Brand names and OEM part numbers are used only to identify compatibility. Each product page lists the part numbers and compatible models. Before ordering, please check that the part matches your machine, or contact us with your machine model and serial number. Product photos are for illustration and may differ slightly from the actual item.
2. Orders
Your order is an offer to buy. We accept it when we ship the item. We may refuse or cancel an order, for example if an item is out of stock, if there is an error in price or product information, or if we suspect fraud. If we cancel an order after you have paid, we will refund you in full.
3. Prices and Payment
Prices are shown in US dollars. Shipping costs and any applicable taxes are shown at checkout before you pay. We accept PayPal and major credit and debit cards. Payment is taken when you place your order.
4. Shipping and Delivery
Shipping methods, dispatch times and delivery estimates are described in our Shipping Policy. Delivery times are estimates and are not guaranteed. Risk of loss passes to you when the item is delivered to the shipping address you provided.
5. Returns and Warranty
You can return parts within 60 days, and all parts come with a 6-month warranty, as described in our Return & Refund Policy. The warranty does not cover damage caused by incorrect installation, misuse, accidents, or normal wear and tear.
6. Your Account
If you create an account, you are responsible for keeping your login details secure and for activity under your account. Please tell us immediately if you notice any unauthorized use.
7. Reviews and Content You Submit
If you submit a product review or other content, you confirm that it is honest and based on your own experience, and you allow us to display it on the Site. We may remove content that is unlawful, misleading or offensive.
8. Intellectual Property
The content of the Site, including text, photos, graphics and layout, belongs to us or our licensors. You may not copy or use it for commercial purposes without our written permission. Third-party brand names and trademarks belong to their respective owners.
9. Limitation of Liability
To the fullest extent permitted by law, we are not liable for any indirect, incidental, special or consequential damages, including lost profits, downtime or labor costs, arising from the use of the Site or the products we sell. Our total liability for any claim relating to an order is limited to the amount you paid for that order. Nothing in these Terms limits any rights you have under applicable consumer protection law.
10. Third-Party Links
The Site may link to websites operated by third parties. We are not responsible for their content or practices.
11. Changes to These Terms
We may update these Terms from time to time. The version posted on the Site when you place your order applies to that order.
12. Governing Law and Disputes
These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law rules. Any dispute arising from these Terms or your order will be resolved exclusively in the state or federal courts located in New York County, New York, and you consent to their jurisdiction. Nothing in this section limits any rights you have under the consumer protection laws of the state where you live.
13. Contact Us
For questions about these Terms, email [email protected] or call +1 646 350 9051 (Monday–Friday, 8am–6pm ET).