Privacy and Cookie Policy

Effective date: October 23, 2026

This Privacy Policy explains how Disenparts ("we", "us" or "our") collects, uses and shares personal information when you visit www.disenparts.com (the "Site") or buy from us.

Information We Collect

• Information you give us: name, email address, shipping and billing address, phone number, order details, messages you send us, and product reviews you submit.
• Account information: if you create an account, your login details and order history.
• Payment information: payments are processed by PayPal and Airwallex. Your card details go directly to them; we do not receive or store your full card number.
• Information collected automatically: IP address, browser and device type, pages viewed, referring website, and similar usage data, collected through cookies and similar technologies (see "Cookies" below).

How We Use Your Information

• To process and ship your orders, handle returns and warranty claims, and send order and shipping updates.
• To answer your questions and provide customer support.
• To run, secure and improve the Site, and to prevent fraud.
• To measure our advertising and show you relevant ads (see "Cookies" below).
• To send you marketing emails, only if you have subscribed. You can unsubscribe at any time using the link in the email or in your account settings.
• To comply with legal obligations.

How We Share Your Information

We do not sell your personal information. We share it only with service providers who help us run our business, and only as needed for that purpose:

• Payment processors (PayPal, Airwallex)
• Shipping carriers and our US warehouses, to deliver your order
• Hosting, security and backup providers (including Cloudflare)
• Email service providers
• Analytics and advertising providers (Google Analytics, Google Ads)

We may also disclose information if required by law, or to protect our rights, our customers or others.

Cookies

We use cookies and similar technologies to keep the Site working (for example, your cart and login), to understand how the Site is used, and to measure and personalize advertising.

• Essential cookies: set by our store platform for the cart, checkout, login and security. The Site will not work properly without them.
• Analytics: Google Analytics helps us understand how visitors use the Site. You can opt out with the Google Analytics Opt-out Browser Add-on.
• Advertising: Google Ads cookies measure ad performance and may be used to show you our ads on other websites. You can manage ad personalization in Google Ad Settings.
• Security: Cloudflare cookies help protect the Site from bots and attacks.

You can block or delete cookies in your browser settings, but some parts of the Site may then not work.

Do Not Track: the Site does not currently respond to browser "Do Not Track" signals. Third parties such as Google may collect information about your online activities over time and across different websites.

Data Retention

We keep order and account information for as long as needed to provide our services, handle returns and warranty claims, and meet legal, tax and accounting requirements. Backups are kept for a limited period and then deleted.

Your Choices and Rights

You can view and update your account information in "My Account". To request a copy, correction or deletion of your personal information, email us at [email protected]. We may keep certain information where the law requires it, for example order records.

Security

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

Children

The Site is not directed to children under 13, and we do not knowingly collect personal information from them.

Links to Other Websites

The Site may link to other websites. Their privacy practices are their own, and this Privacy Policy does not apply to them.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a new effective date.

Contact Us

For questions about this Privacy Policy, email [email protected] or call +1 646 350 9051 (Monday–Friday, 8am–6pm ET).