Returns and Refunds

We want you to end up with the right part. You can return any item within 60 days of delivery for any reason, whether it arrived damaged, does not fit, was ordered by mistake, or you simply no longer need it. This page explains how to return a part and how refunds work.

60-day returns for any reason

You can return any item within 60 days of delivery for any reason. The item does not need to be defective: returns are accepted for parts that do not fit your machine, parts ordered by mistake, and items you changed your mind about or no longer need, as well as for damaged or faulty parts.

You may test-fit a part to check that it fits your machine. Parts that were test-fitted can be returned, as long as they are not damaged and all components are included.

Requests made more than 60 days after delivery cannot be accepted. If a part develops a fault after that, see the warranty section below.

When we cover the cost

You pay nothing and receive a full refund in these cases:

The parcel never arrived. If carrier tracking shows the shipment was not delivered, we take full responsibility and refund you in full.
The part arrived damaged. Send us clear photos of the part and of the packaging, including the shipping label, and we will refund you in full.
We sent the wrong part. We cover return shipping and either send the correct part or refund you in full.

When you cover the cost

If the return is not caused by a shipping problem, damage, a quality problem or an error on our side — for example you ordered the wrong part or no longer need it — the return is still accepted and refunded, but return shipping is at your expense. Original shipping charges are not refunded.

There is no restocking fee on any return.

6-month warranty

If a part is faulty, or fails during normal use within 6 months of delivery, contact us with your order number, photos or a video, and a description of the fault. In most cases you do not need to send the part back. We will refund you in full or send a replacement, whichever you prefer.

How to start a return

Email [email protected]
Call +1 646 350 9051
Use the Part Request form on this site

We reply to emails within 12 hours. For a faster answer, call our US customer service team at +1 646 350 9051, Monday to Friday, 8am–6pm Eastern Time. Please wait for our confirmation before sending anything back, so the return reaches the right warehouse and can be matched to your order.

International returns: please contact us before returning a part and we will give you the return address. Depending on your country, this is usually our nearest regional warehouse (for example, in Germany or Spain for many European countries) rather than the United States.

If anything about your order is not right, contact us first. We would much rather fix it directly than have you open a dispute, and in most cases we can resolve it the same day.

Cancelling an order

You can cancel an order at any time before it ships, no questions asked. Orders are prepared for shipment within 1–2 business days, so contact us as soon as you can by email, phone or the Part Request form, quoting your order number.

If the order has already shipped, it becomes a return and the terms above apply.

Refunds

We inspect returned parts within 72 hours of them reaching our warehouse. Once approved, refunds are issued within 3 business days to your original payment method.

Your bank or card issuer may take a further 5–10 business days to post the refund to your account, which is outside our control.

If a returned part arrives damaged or with parts missing, we will contact you about a partial refund. The amount depends on the condition of the part and what is missing, and we will always tell you the figure before processing it.

Need help?

Our customer service team is available Monday to Friday, 8am–6pm Eastern Time. Call +1 646 350 9051 or email [email protected].

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