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Returns and Refunds

We want you to end up with the right part. If something arrives damaged, does not fit, or is not what you expected, this page explains how to return it and how refunds work.

30-day return window

You can return most parts within 30 days of delivery. Contact us within those 30 days to start a return, and send the part back without undue delay once we have confirmed it.

Parts must come back in the same condition they were sent, unused and in their original packaging. We cannot accept parts that have been installed, tested on a machine, or returned without their original box.

Requests made more than 30 days after delivery cannot be accepted. If a part develops a fault after that, see the warranty section below.

When we cover the cost

You pay nothing and receive a full refund in these cases:

  • The parcel never arrived. If carrier tracking shows the shipment was not delivered, we take full responsibility and refund you in full.
  • The part arrived damaged. Send us clear photos of the part and of the packaging, including the shipping label, and we will refund you in full.
  • We sent the wrong part. We cover return shipping and either send the correct part or refund you in full.

When you cover the cost

If the return is not caused by a shipping problem, damage or an error on our side — for example you ordered the wrong part or no longer need it — return shipping is at your expense and a 15% restocking fee applies to the refund. Original shipping charges are not refunded.

Some parts cannot be returned once opened or installed. If that applies to what you ordered, we will tell you when you contact us, before you ship anything back.

Warranty on manufacturing faults

If a part is faulty from manufacture, or fails during normal use within 3 months of delivery, contact us with photos and a description of the fault. We will refund you in full or send a replacement, whichever you prefer. No restocking fee applies to warranty claims.

How to start a return

Contact us in any of these ways and include your order number:

We reply within one business day. Please wait for our confirmation before sending anything back, so the return reaches the right warehouse and can be matched to your order.

If anything about your order is not right, contact us first. We would much rather fix it directly than have you open a dispute, and in most cases we can resolve it the same day.

Cancelling an order

You can cancel an order at any time before it ships, no questions asked. Orders are prepared for shipment within 1–2 business days, so contact us as soon as you can by email, phone or the Part Request form, quoting your order number.

If the order has already shipped, it becomes a return and the terms above apply.

Refunds

We inspect returned parts within 72 hours of them reaching our warehouse to confirm they are in resellable condition. Once approved, refunds are issued within 3 business days to your original payment method.

Your bank or card issuer may take a further 5–10 business days to post the refund to your account, which is outside our control.

If a returned part arrives damaged, used, or with parts missing, we will contact you about a partial refund. The amount depends on the condition of the part and what is missing, and we will always tell you the figure before processing it.

Need help?

Our customer service team is available Monday to Friday, 8am–6pm Eastern Time. Call +1 646 350 9051 or email [email protected].